30 Day Guarantee FAQs

How to return a product

To return a product to us, all you need to do is complete our online returns form. Once you‘ve done this, we’ll be in touch with details on how to return your product/s to us along with any other relevant information.

If you opt for an exchange, you’ll receive your replacement product/s within 2-3 days. If you’d prefer a refund, we’ll action this within 24 hours of receiving your product/s back to our local returns centre.

Still confused? If you're not sure what’s right for your skin, contact our team of skincare specialists via live chat or email support@paiskincare.com and we’ll be happy to help!

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